Effectively engage your customers live on website, Facebook, twitter and many more platforms, with agents and bots together. Get much better understanding of customer behavior and your product usage with Fibotalk platform.
Here is what all you get with this plugin.
A live-chat messenger on your wordpress website and application. You can now chat with your customers live and have all the customer details on your fingertips.
– Mobile compatible
Our messenger works very well on all screens, be it mobile handsets, tabs or desktop computers. Even if the website is not mobile friendly, the messenger still will be.
– Customise messenger design per brand
Once the plugin is installed, you can change the design of the messenger from the admin screen on fibotalk application, you would not need to reinstall the messenger at any point.
– No Agents Online
There are multiple mechanisms to handle the situation in which there are no agents online to live-chat with the customers. Now set the Bot mechanism or an offline form system.
BOT: You can choose to respond to your customers with a bot and select the data that the bot needs to collect like phone number or email of the customer. You can also setup the tone of the message the bot should be using.
OFFLINE FORMS: With this options your customers will get a form when there are no agents online. The fields of the form are customisable for the information like phone, email, name of the customer along with the message
– Agents and Bots
With Fibotalk you can have the Live agents or the Bots to engage the customers on the website and social platforms. Fibotalk connects with any Bot or can create a custom Bot. The agents can see the conversations that the Bots are having and intervene if necessary.
– Customer details at finger tips
All customer details like
* – previous chats
* – responses from agents
* – Contact details
* – current page and browsing history
* – Deals/Opportunities from the CRM
* – Notes
are available on the fingertip of the agents.
* – Mobile app for agents
There is a slick mobile app for agents to chat with customers from anywhere. Get instant notifications on all customer messages.
Fibotalk not only connects with multiple platforms for chat, but also integrates with major CRMs like Salesforce, Hubspot, Pipedrive etc. so that the leads that are generated using fibotalk gets into the sales funnel.
– Add leads and contacts from Fibotalk to your CRM
Contacts can be instantly synchronised with the CRM from a one click interface. Once the contact is added to the CRM all the associated details of the contact become visible on the fibotalk chat interface.
Deals/Opportunities for this contact can be added from any interface including fibotalk. And all the deals or Opportunities are available while chatting with the customer.
Customer Behavior Analytics
* – Integrate with your application developed in WordPress to get logged in user details while chatting
* – Understand how the customer is using the product and get details like
* – login frequency
* – pages visited
* – session durations
Product Usage Analytics
Now understand the product usage of the WordPress application like
* – What features are used more often per user as well as holistically?
* – User experience while using the features
* – API or query fails
* – Long load times
* – Inaction
Some other salient features of the fibotalk application are
Intuitive Interfaces : The software interface is highly intuitive by design. The incoming messages and visitors on the website are categorised as
* – visitors
* – people waiting for an agent to reply
* – people chatting live with current agent
The chats are easy to pick up and agents can initiate chat with any visitor on the website.
Real time notifications : When the agents are not online, as soon as customer sends a message an email is sent to all the team members to take followup actions. Desktop notifications are also available to notify of new messages if the chat window is not active.
Reports : The reports are sent out on regular intervals to get help with keeping up with details of website traffic and communication summary.