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Plugin Description
Orbisius Support Tickets is a minimalistic ticket support system that enables you to start providing awesome support in 2 minutes.
You need to create/update several pages and paste the relevant shortcodes so your customer can submit their support requests.
There is a tool in the plugin’s settings page that can help with the page creation.
This is 2 minute demo showing you how to configure and use the plugin.
You can manually create the pages that the plugin needs with the following shortcodes or let the plugin create them for you (Orbisius Support Tickets > Settings).
Ideally, you should create a top level page called Support (/support) or Help (/help).
Then create the following subpages. The parent page link will be prepended automatically by WordPress.
My Tickets
link: /support/my-tickets
This shortcode lists user’s tickets
[orbisius_support_tickets_list_tickets]
View Ticket
link: /support/view-ticket
This shortcode is for viewing a given ticket
[orbisius_support_tickets_view_ticket]
Submit Ticket
link: /support/submit-ticket
This shortcode lists ticket submission form
[orbisius_support_tickets_submit_ticket]
Add the newly created pages to the site’s nav menu.
You need to go in to Appearance > Menus
Support
If you have found a bug or have a recommendation
submit a ticket
We can’t fix something we don’t know about.
If you’ve found a security glitch please email ASAP to: help at orbisius.com.
You can use the following shortcode to generate a link to a given page.
Link to view single ticket page
[orbisius_support_tickets_generate_page_link page=view_ticket]
Link to my tickets page
[orbisius_support_tickets_generate_page_link page=list_tickets]
Link to submit tickets page
[orbisius_support_tickets_generate_page_link page=submit_ticket]
if you want the link to be passed through esc_url pass this attribute.
esc=1
You can customize the email notification templates.
The plugin provides merge tags that you can using in the email templates. That way you’ll be able to use the same template on multiple sites.
The plugin should also work even if your hosting is running php v5.2.4 (min php version required by WordPress itself).
You can easily view the View tickets or submit ticket pages from plugin’s settings page.
Credits
- WordPress
- Plugin’s icon/logo is from Rawpixel https://unsplash.com/photos/3BK_DyRVf90
- Orbisius for investing and sharing into this plugin.
Author
Svetoslav Marinov (Slavi) | Custom Web and Mobile Programming by Orbisius.com
Screenshots
Submit ticket (as non-logged in user)
Submit ticket (as logged in user)
Listing user’s tickets
View ticket
Plugin’s dashboard
Plugin’s settings page
