Sola Support Tickets Wordpress Plugin - Rating, Reviews, Demo & Download

Sola Support Tickets Preview Wordpress Plugin - Rating, Reviews, Demo & Download
4.7 Average out of 12 ratings
Free
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Plugin Description

The easiest to use Help Desk & Support Ticket plugin. Create a support help desk quickly and easily with Sola Support Tickets.

Features

  • Manage support tickets (pending, open, solved)
  • Adds a Submit Ticket page to your website
  • Receive email notifications for new support tickets
  • Receive email notifications for support ticket responses
  • One support agent
  • Priorities – Add priorities to your support tickets (low, high, urgent, critical)
  • Internal notes

Premium Add-on

  • Custom front-end help desk showing new, open and closed tickets
  • Multiple support agents
  • Support tickets can be made private or public
  • Add popular tickets to your help desk page
  • Macros (add predefined responses to your support tickets)
  • Assign tickets to other support agents
  • Allow guests to submit support tickets
  • Choose a default ticket status
  • Upload files to support tickets and responses (HTML 5)
  • Link your help desk to an email address and automatically create support tickets when emails are received
  • Themes for the front-end help desk page (coming soon)
  • Customize your help desk through the use of shortcodes
  • Enable CAPTCHA on your support ticket submission form
  • Departments
  • Get the Sola Support Tickets Premium Version for only $29.99

Translations

Get a free copy of the Sola Support Tickets Premium version in exchange for translating our plugin!

  • English (default)
  • German (Michael Schulz)
  • French (Raymond Radet) (Etienne Couturier)
  • Spanish (Io)
  • Dutch (Johan Omlo)
  • Italian
  • Croatian (Sanjin Barac)
  • Bengali (Mayeenul Islam)
  • Portuguese – Portugal (Miguel Madeira Rodrigues)
  • Danish (Kenneth Wagner)
  • Turkish (Cahit Cengizhan)

Screenshots

  1. Submit a support ticket

    Submit a support ticket

  2. View your open, solved and pending support tickets

    View your open, solved and pending support tickets

  3. View of a single ticket

    View of a single ticket

  4. Respond to your support ticket

    Respond to your support ticket

  5. Add an internal note to your support ticket

    Add an internal note to your support ticket


Reviews & Comments