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Plugin Description
WSDesk is a Simple and User-friendly plugin which would aid you in managing your customers’ queries seamlessly. With WSDesk, all your customers’ complaints turn into tickets, making your job effortless and swift.
This plugin is light and Ajax based, thus it won’t interfere with your website’s loading speed.
With this plugin you can save your time and effort in managing customer issues.
Why choose WSDesk?
WSDesk has been designed keeping into consideration every issue we have faced in the process of finding the right support system for our website. Thus, WSDesk is equipped with everything you need: unlimited tickets, multiple support agents, customizable email reply, complete ticket history, file attachment to tickets and lot more. And moreover, it’s free!
Features
- Retrieving data from email using IMAP, Gmail and G Suite.
- Fully Ajax based Page load.
- Simplified, hassle-free interface.
- Well Managed and categorized views.
- Last 7 days’ status report with analysis.
- Customizable Ticket Fields.
- Customizable Appearance.
- Search Ticket with Ajax.
- Sending attachment with replies.
Workflow
Please let us know your feedback, if you think something can be more awesome this plugin, we will added it.
Shortcode List
To use these shortcodes, just place the required shortcode(s) on your desired location.
- WSDesk shortcode [wsdesk_support]
Author
Developed by WSDesk
Screenshots
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Tickets View
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Conversation View
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Settings Page
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Manage Agents Page
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Email Setup Page
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IMAP Setup
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Reports Page
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Import Zendesk Page
