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Plugin Description
What is Liveforce?
The Liveforce Plugin is not just an addition to your website; it’s a vital tool for enhancing customer interaction, improving lead management, and driving business growth. By integrating this powerful plugin into your WordPress site, you’re not only upgrading your customer service but also setting the stage for long-term success. Don’t miss out on the opportunity to elevate your online presence, install the Liveforce Plugin today and experience the difference it can make for your business!
Why Do You Need the Liveforce Plugin?
The Liveforce Plugin is more than just a tool; it’s a comprehensive solution designed to transform how you engage with your website visitors and manage customer interactions. Here’s why you need this plugin:
1. Boost Customer Engagement
In today’s fast-paced digital landscape, immediate communication is key. The Liveforce Plugin enables you to connect with visitors through a seamless live chat feature, allowing you to address their questions and concerns in real time. This instant support builds trust and keeps potential customers on your site longer, increasing the likelihood of conversion.
2. Efficient Lead Management
Capture leads effortlessly with our intuitive lead capture fields and AI-powered chat capabilities. The plugin allows you to engage visitors in meaningful conversations, gather their information, and nurture those leads right from your website. You’ll never miss an opportunity to convert a visitor into a client.
3. Streamlined Appointment Scheduling
With the integrated appointments feature, visitors can book appointments directly from the chat widget. This eliminates back-and-forth emails and allows for easy scheduling, ensuring that your calendar is always filled with qualified leads. Your agents can focus on what matters most—providing exceptional service.
Transform Customer Engagement with Liveforce’s All-in-One Live Chat Solution
With our easy-to-install WordPress plugin, you’ll be able to interact instantly with visitors and keep communication seamless across multiple channels.
Our feature-rich plugin offers you 24/7 live chat lead capture. Leverage AI-powered Q&A with real agent support to streamline customer interactions. Benefit from lead screening, chat transcripts, mobile notifications, and analytics to track performance and insights, all accessible through our intuitive mobile app also on both Android & iOS platforms.
Perfect for businesses looking to elevate customer satisfaction, Liveforce’s solution includes a free CRM, multilingual support, calendar integration, and options for mobile and phone transfer, creating a dynamic, responsive, and user-friendly experience that keeps visitors engaged and coming back.
Flexible, Performance-Based Pricing; Only Pay for the Leads You Want
With Liveforce, you can get real results without the risk of costly, locked-in contracts. Our unique pay-per-lead pricing ensures that you’re only billed for high-quality, valid leads that truly benefit your business, allowing you to see clear ROI with every interaction. Liveforce’s simple pricing structure includes:
No monthly platform fees: maximize savings with a straightforward pay-as-you-go approach.
24/7 coverage: keep engagement going day and night, capturing leads whenever your visitors are online.
Free CRM: organize and manage all customer interactions with an intuitive, powerful CRM.
Flexible terms: pause or cancel anytime without commitments.
Experience lead generation tailored to your success with Liveforce, grow at your own pace, on your own terms.
Seamless Click-to-Chat and Powerful Call-to-Action Tools for Instant Customer Engagement
Effortlessly connect with your visitors through Liveforce’s Click-to-Chat widget, enabling real-time conversations that drive customer engagement. Our chat widget, visible directly on your website, invites visitors to reach out for immediate support, while our Call-to-Action button offers a convenient way for visitors to enter their contact number, so one of our agents can promptly get in touch. With Liveforce, streamline communication and create meaningful connections that keep customers engaged and returning to your site.
The Comprehensive Liveforce Communication Ecosystem
The Liveforce ecosystem offers a powerful suite of communication tools designed to enhance customer interactions and streamline your operations. Our features include:
24/7 Live Chat: Engage with your visitors in real-time, capturing leads and addressing inquiries instantly.
Agent’s Script: Equip your agents with guided responses to ensure consistent and effective communication.
AI Knowledge Base: Provide instant answers and resources to common questions, enhancing self-service support.
Apps: Access Liveforce functionality on-the-go with our mobile app.
Call Transfer: Seamlessly connect customers with the right department for enhanced support.
Google Analytics: Gain insights into user behavior and optimize your engagement strategies.
Integrations: Connect with your favorite tools and platforms to maximize efficiency.
Lead Capture Fields: Easily collect visitor information to grow your leads.
RESTful API: Integrate with existing systems for customized solutions.
Teams and Tickets: Manage customer inquiries and support requests efficiently.
Widgets: Add customizable chat and call options directly to your website.
With Liveforce, you get a unified platform that not only facilitates live communication but also enhances lead management, appointments, and deals, ensuring your business operates smoothly and efficiently.
External Services
The Liveforce WordPress plugin integrates with the Liveforce platform to enable real-time live chat on your website. It relies on external services to provide features such as 24/7 agent support, lead capture, and customer engagement.
Liveforce Chat Widget Integration
Service: The plugin connects to Liveforce servers to enable live chat functionality.
Purpose: This allows visitors to interact with Liveforce agents through the embedded chat widget.
Data Sent:
Website domain during the initial setup to verify the connection.
Visitor chat interactions, including chat content and metadata, are sent to Liveforce servers for real-time communication.
Conditions: Data is transmitted only when a user interacts with the chat widget.
Plugin Update Check
Service: The plugin checks for updates by reaching out to https://plugin-liveforce.s3.us-east-1.amazonaws.com/plugin-update.json.
Purpose: To ensure the plugin is up-to-date with the latest features and security patches.
Data Sent: A version check request is sent to the server. No user data or website content is transmitted during this request.
Conditions: The request is made periodically or when accessing the plugin settings in the WordPress admin dashboard.
Account Requirement
Service: An active Liveforce account is required to connect the plugin to the Liveforce platform.
Purpose: Users must create or link an existing Liveforce account to activate the chat widget.
Procedure:
When the user installs the plugin, it checks if the website domain is already registered with Liveforce.
If connected: The plugin automatically links to the user’s existing profile.
If the domain is not found: A welcome message is displayed, highlighting the benefits of Liveforce, including:
24/7 live chat with specialized agents.
Centralized management of customer interactions via Liveforce CRM.
Enhanced customer satisfaction and increased conversions.
Users are invited to book a consultation/demo or contact support for further assistance.
This service is provided by “Liveforce”: https://liveforce.ai/terms.html, https://liveforce.ai/privacy.html.
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