Ernest AI Support Wordpress Plugin - Rating, Reviews, Demo & Download
Plugin Description
Ernest is an AI support agent that answers your customers’ questions around the clock. This plugin adds the Ernest chat widget to your site — paste your workspace slug from the Ernest dashboard and the widget appears on your storefront.
Ernest learns from your website content and answers questions about your products, shipping, returns, and policies. On WooCommerce stores, connecting your store from the Ernest dashboard additionally lets Ernest look up order status and help customers manage their orders.
Features:
- 24/7 AI chat widget that answers customer questions instantly
- Trained on your own website content and policies
- WooCommerce order lookup and management (via the Ernest dashboard connection)
- Customizable appearance — color, position, greeting, and suggested questions are configured in the Ernest dashboard, no re-embed needed
- Lightweight: one deferred script, isolated from your theme’s CSS
External Services
This plugin relies on Ernest, a third-party service operated at heyernest.ai. It is required for the plugin to function — the plugin is a thin integration and does not work without it.
- The chat widget script is loaded from heyernest.ai on your site’s public pages whenever a workspace slug is configured. On each such page load, the visitor’s browser contacts heyernest.ai to fetch the widget and its configuration; like any web request, this sends standard request data such as the visitor’s IP address and user agent.
- When a visitor uses the chat widget, their messages (and the workspace slug identifying your account) are sent to Ernest’s service to generate support replies.
- No data is sent to Ernest while no workspace slug is configured.
Ernest’s terms of service: https://heyernest.ai/terms
Ernest’s privacy policy: https://heyernest.ai/privacy
Screenshots
Settings → Ernest: paste your workspace slug and the widget goes live.
The Ernest chat widget answering a customer on a storefront.
