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Plugin Description
So your online store’s poppin’ off. Success is great, but it’s getting overwhelming. Buyers and potential customers have questions about products, deliveries, refunds, and exchanges… You want to answer them, but trying to manage CX across all your channels is a fool’s errand. However, if you leave messages unanswered, you’ll damage your brand, and your reputation, and kill your growth. So what do you do? Clone your customer service team? Ask them to work 25 hours a day? Or make it easy on everyone with MyAlice.
MyAlice is modern customer support and social selling platform which helps hundreds of growing ECommerce and DTC brands every day.
HERE’S THE OLD WAY VS THE NEW WAY OF DELIVERING STELLAR CUSTOMER SERVICE
Old way: You need to hover on multiple tabs simultaneously to interact with your customers.
New way: As your socials and website inventory are connected in one single platform, you can do all the customer interactions like order process, order canceling, and order update in one single browser tab.
Old way: Your human agents cannot address all of your customers in an efficient manner 24/7.
New way: Our powerful self-service chatbots will help your customers to make a purchase even during the holidays and odd hours. Technically, your online store will be open 24/7 throughout the year for your customers.
Old way: There’s no way to track and improve your customer support quality and agent performance in the socials.
New way: You can always track and monitor your agents’ conversation quality with the customers, their conversion rates, and response time to improve your customer support every day.
Want to learn how you can power up your sales and support the modern way? Book a demo here or Sign-up here to see it in action.
ONE TOOL, ALL THE FEATURES YOU NEED TO SELL AND SUPPORT WITH EASE
Live Chat and Messaging
No more switching tabs to respond to Live Chat, Facebook, Instagram, WhatsApp, Line, Telegram, and Viber. Manage all channels from one simple Inbox. Chat with website visitors, help answer their questions, make recommendations, share coupon codes and make sales.
Sales and Commerce
See order and customer information next to each conversation. Take actions like cancel, refund, duplicate and edit orders without leaving the inbox.
Agent Collaboration
Assign or reassign conversation, create notes, and use saved responses to deliver faster support. Get more done together.
Automation
Focus on what matters. Auto-resolve 60% of your customer conversations on any channels in your language. Let customers track packages, request returns, exchanges, and get product recommendations – before they reach agents. No code is required.
Reporting and Analytics
From sales to customer data to monitoring agent performance. Measure response times, resolution times, and revenues brought in by customer service teams. Send surveys after conversations and measure customer satisfaction scores.
Marketing
Manage customer contact list, find target customers, and have conversations directly from MyAlice. Say no to excel sheets.
Official WhatsApp Business API
Get an official WhatsApp Business API phone number, which can be used for support and marketing. Free Green Tick application to WhatsApp.
Easily migrate from Zendesk, Freshdesk, Drift, Intercom, Richpanel, Reamaze, Tawk.To, Tidio, HubSpot, Crisp, Live Chat. We’ll assist you with migration. Sign up for a free trial now or Book a demo here.
CONTACT
Alice – https://myalice.ai/
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