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Plugin Description
Comm100 Live Chat & Chatbot for WordPress plugin is a customer engagement platform that connects you with your customers on live chat, audio & video chat, email, Facebook, mobile texting, WhatsApp, Twitter, and WeChat. It also includes a self-serve knowledge base for your agents and customers.
Comm100 also includes an award-winning chatbot so you can offer 24/7 customer service and convenient automation – no coding required! Decision-tree task bot and a keyword-based conversation chatbot engine are standard, and you can easily upgrade to a Natural Language Processing (NLP) chatbot. Interact conversationally with your customers and walk them through routine workflows including booking meetings, capturing sales leads, registering for events, and more – using our pre-built templates or building your own with our intuitive click-and-drag interface.
Check this video to see how Comm100 Live Chat will help you connect you and your customers:
With Comm100 Live Chat & Chatbot for WordPress plugin, you can connect with your customers on the following channels:
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Live chat
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Audio & Video chat
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Chatbot
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Email
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Facebook
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SMS
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Twitter
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WeChat
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WhatsApp Business
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Knowledge Base
How does Comm100 Live Chat & Chatbot work?
Once the live chat plugin is installed, you can launch the Comm100 Live Chat agent console where you can see who’s currently on your website (locations, pages viewed, number of previous visits and chats, etc.). Your visitors can start a live chat by clicking on the live chat button. A notification will appear in the live chat agent console. Once you accept the chat, you can start talking to your visitors. You can also invite visitors to a chat yourself through the chat window.
Why Use Comm100 Live Chat & Chatbot?
Easy Setup
Install Comm100 Live Chat & Chatbot for WordPress plugin in just a few clicks, and you’re ready to start live chat with your website visitors. Comm100 Live Chat & Chatbot WordPress plugin works well with any WordPress theme or WordPress template without any modifications. You can also build a chatbot to automate your customer service 24/7 with our intuitive, drag-and-drop interface, no coding required!
Industry Leading WordPress Live Chat Capabilities
Live visitor monitor & tracking, intelligent live chat invitation, pre-chat forms, comprehensive live chat reports, customer rating and more are included with Comm100 Live Chat & Chatbot for WordPress plugin.
Customizable WordPress Live Chat Widget
Customize your live chat with your logo, color scheme, CSS, and more to ensure brand consistency and match live chat with your website’s look and feel.
Follow Up on Live Chat and Manage All Channels Together
Follow up on unresolved questions from live chat by converting live chats to tickets. Connect your business email, social media, and mobile phone accounts to manage all your digital communications channels from a single application.
Automate Answers and Routine Tasks with a Chatbot
No-coding required, with our intuitive click-and-drag interface, Comm100’s world-class, award-winning Chatbot can be fully integrated with our entire platform and deployable on any channel easily. Expand your service to 24/7 and automate FAQs so that your customers can get answers quickly, anytime they want. The chatbot can also detect customer intent and escalate when the conversation is high-value or complex so that your agents always get involved when a human touch is needed. The Comm100 keyword chatbot works on live chat, social, and messaging channels.
Built-in Knowledge Base
The Comm100 Knowledge Base integrates seamlessly with our live chat solution for a perfectly balanced support experience that offers the best of self-service and agent-led assistance. Set up your customer-facing knowledge base for access through the live chat window prior to chatting as a quick and effective problem-solving tool. Once a live chat starts, your agent-facing knowledge base is accessible within the Comm100 agent console so your agents can find the information they need in seconds.
WordPress Live Chat Web, Desktop & Mobile App
Your agents can use Comm100 Live Chat via web, desktop, and mobile app so they can connect with your customers from work, at home, or on the go. Visitors can access live chat from mobile devices, with the live chat button and window automatically adjusting for full mobile compatibility.
Security & Privacy
Comm100 maintains the highest standards of security including SOC 2 Type II and ISO 27001 certification, PCI DSS, and HIPAA compliance, as well as credit-card masking, secure forms, TLS encryption, and much more to protect your visitor’s privacy and ensure secure data communication.
Screenshots
Manage All Channels Together
Connect with Your Customers with Audio/Video Chat
Proactively Invite Visitors to Chat
Provide Self-serve Answers with Knowledge Base
A Unified Agent Console with Complete Customer View
Manage All Channels from a Single Unified Platform
Fully Customizable Interface to Match Your Brand
Track Conversions & Sales
Web, Desktop & Mobile Apps
