ChannelRelay Wordpress Plugin - Rating, Reviews, Demo & Download
Plugin Description
ChannelRelay adds a small chat widget to the front end of your site. It answers
visitor questions using content you have provided to your ChannelRelay account,
and when a visitor leaves their name and contact details it passes them to you by
email (and to a webhook, if you set one up).
This plugin is the install step. Getting an account, adding your site content,
and tuning the assistant happen at channelrelay.io.
After onboarding you receive a tenant ID — enter it on the settings screen,
tick “Show the widget”, and save.
What it does on your site
- Enqueues one deferred
<script>in the footer that loads the widget from the
ChannelRelay API. - Adds a settings screen under Settings ▸ ChannelRelay for the tenant ID,
display name, accent colour, greeting and suggested questions. - On that screen, checks that your tenant ID resolves and shows how many pages
are in your knowledge base. - Nothing else — no database tables, no tracking, no dashboard.
External service
This plugin connects your site to ChannelRelay, a third‑party hosted service.
- The widget script is loaded from the ChannelRelay API
(https://api.channelrelay.ioby default, or a URL ChannelRelay gives you). - When a visitor sends a message, their message, an anonymous session identifier
and (if they provide them) their contact details are sent to that API so the
assistant can reply and route the lead. - The visitor’s IP address is used by the API only in hashed form for rate
limiting; the raw address is not stored. - From the admin settings screen the plugin makes one request to the API
(/v1/widget-config) to confirm your tenant ID; this sends only the tenant ID.
Service: https://channelrelay.io
Terms of Service: https://channelrelay.io/terms
Privacy Policy: https://channelrelay.io/privacy
Screenshots
No screenshots provided
