CitCom Customer Insights Wordpress Plugin - Rating, Reviews, Demo & Download
Plugin Description
CitCom Customer Insights gives you a deep, sales-focused view of every person who visits your site — whether they are a logged-in user, an anonymous guest, or a returning visitor you recognise by email.
Track page visits, sessions, devices, and history from one clean admin dashboard. Understand who your visitors really are — before and after they register.
Free Features
- Page visit & session tracking – every page view is recorded and grouped into sessions with a configurable 30-minute inactivity timeout.
- Unified user/guest list – single admin table showing registered users and anonymous visitors side-by-side. Sortable by visits, sessions, last seen, device type, and more.
- User & guest profile pages – individual profile pages showing the full activity timeline: pages visited, session history, referrers, device, browser, and OS.
- CRM Notes – add, edit, and delete internal sales notes on any user profile.
- Guest cookie management – assigns a persistent browser cookie to anonymous visitors. On checkout the guest record is automatically merged into the customer account.
- Email deduplication – historical guest sessions are transferred to the user account when a matching billing email is detected at checkout, on login, or on account creation.
- Device, browser & OS detection – lightweight built-in user-agent parser; no third-party service or API key required.
- Consent-aware tracking – integrates with the WP Consent API and with Cookies Banner & Privacy Suite (WPConsent): when either is active, nothing is recorded until the visitor grants statistics consent.
- Privacy tools built in – visitor IP addresses are anonymised by default, recorded data is included in WordPress’s personal data export and erasure tools (Tools Export/Erase Personal Data), suggested privacy policy text is provided, and old data is pruned automatically after a configurable retention period.
Pro Features
- WooCommerce stats on user profiles – lifetime order value, total order count, average order value, and a full order history list (combined logged-in and guest orders matched by billing email).
- WPC Smart Wishlist integration – see every product a user has wishlisted on their profile, and see every user who has wishlisted a product on the product profile page.
- Product Insights – dedicated analytics for every WooCommerce product: views, unique viewers, purchases, revenue, and per-product profile pages.
Screenshots
Customer Insights list — combined registered users and guests with sortable columns (the Wishlist, Orders and Lifetime Value columns shown are Pro features).
User profile — Activity tab showing session timeline, page visits and devices used.
User profile — WooCommerce tab with lifetime value, order count, and order list (Pro).
Product Insights list with views, viewers, purchases and revenue (Pro).
Product profile with viewer and purchaser tabs (Pro).
