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Plugin Description
Contact Plus is an extension for Intranet Plus to add Inquiry Mangement tools.
Monitor and manage sales, service and support inquiries
Get instant access to all your inquiries. Track data from contact forms by department and get visibility to who is doing what. Intranet Plus keeps communication relevant, pushes email alerts to subscribers and streamline the process for service, sales, marketing and operations.
Visualize your open requests
The Contact Form Summary section keeps everyone informed when an inquiry is open or closed. Monitor open inquiries assigned to you or your team for every form on your site.
Communication is visible
Reduce the time to respond to inquires and complete tasks.
- Customer Service
- Sales Quotes
- Web Leads
- Operations
Contact Plus sends email alerts
Notifications are configured to send alerts to people assigned to follow up on form submissions. Users can setup notification preferences when they subscribe to contact form pages.
Collaborate with your team in other departments
Turn inquiries into tasks and assign the inquiry to them. The workspace pages display your form submission content and includes a place to add and organize text, attachments and discussions. Data from your form fields are saved alongsite visitor analytics such as geo location. Admins can configure fields to track approval status and other details too.
Works with form plugins from WordPress
Use with WordPress form plugins. Forms are used for lead generation (Marketing), sales quotes (Sales), customer service (Operations), Help Tickets (IT) research, applications, evaluations and more. Works with intranet sites too.
Connect multiple forms
Do you have more than one form on your website? All of these forms can be connected to one account organized by department and assigned to one person. Multiple people can subscribe to the form and all will get an email alert.
Connect multiple websites
Install the plugin on all your websites. Your account is accessible using a private login that is password protected to secure access to data your Contact Plus account.
Features
- Custom Pages: defines the type of content and workflow
- Comments – threaded commenting for discussions between team members
- Metadata – keep track of important data
- Notifications – receive timely updates on the pages your following
- Departments – keep forms organized by department or function for easier managerial oversight
- Multiple forms – Connect multiple forms located on your website. capture form data, visitor analytics, inquiry routing and status updates.
- Collaborate – Streamline the process of getting input from people and responding to requests quickly.
- Frontend Login – Access notifications, respond to assigned tasks, add comments to open workflows and get updates about team or company announcements.
- Dashboard – monitor open inquiries by person. Full access to your notifications, bookmarks, recent activity and company newsfeed. Never lose sight on your form requests.
- Unlimited Sites – Let’s you manage multiple sites, multiple forms from a central dashboard. A single form on your site is linked to one user in any account.
- For Managers – you can view open and closed inquiries and follow ups by person
- For Marketing Landing Page Campaigns – Run a large network of landing pages and forms for marketing campaigns in one place to keep everything streamlined.
- Email settings – Email settings from the form settings page can be updated to remove duplicate notifications.
- Form field data – is displayed along with your team’s response and status updates.
- Visitor data fields – such as geo location
- Team data fields – status updates, current task owner, transition history and response time
Screenshots
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