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Plugin Description
Drift is the easiest way to add free live chat to your site.
98% of website visitors leave without doing anything! It’s time to change that.
Live chat is the single fastest path to more conversions, customer insights, and sales.
We increased inbound leads by 200% just putting live chat on our own site. 💥
Often, you don’t need more traffic to close more sales. You just need to talk to visitors when they’re live on your site. Help customers who get stuck, encourage them to use your product, and get critical feedback – all inside your app, in real-time.
Live Chat With Your Customers
Half of your web visitors leave after just 15 seconds. Live chat helps you keep & convert more visitors — in seconds.
Send Customers In-App Messages
Your emails are great, but what about the 80% of people who never open them? Reach them with in-app messages.
Improve Your Net Promoter Score
Get actionable feedback that will help your business create products your customers love.
Features
Real-time notifications.
Real-time Slack integration to alert your team so they can respond within a minute (best practice)!
Offline mode.
Small team? Not able to support chat 24×7? No problem. Set the right expectation with offline mode.
Capture email addresses.
Get email addresses right inside of Drift’s live chat so you can follow up later.
Browser targeting.
Reach out when visitors do meaningful things – like visit your pricing page repeatedly. Set up rules to target these people and engage them with an offer to help.
Real Testimonials
“Drift has helped my team to be proactive and efficient when communicating with customers. Emails, Surveys, NPS and more all in one place? You cannot beat that!”
— Paul Miller, Co-Founder, SIKA
“The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease.”
— Justin Mulvaney, Customer Experience Lead, Crystal
Every time you get a new message, we give you as much information as we can about the person writing in, including their name, which page they are on or where they are inside of your app, their location, job, company information, links to their social profiles and more.
Start closing more sales and getting better customer feedback today. Get started with Drift’s 100% free live chat. 🚀
Key Features
- Talk to your website visitors and customers in real-time, right from Slack.
- Integrates seamlessly with HubSpot, Marketo, Mailchimp, Zapier, Intercom, Salesforce, Segment and 100s more.
- If a
$current_user is present, we use their email as an identifier in the widget.
Otherwise the widget operates in aquisition mode and prompts anonymous users for their email address. This allows you to talk with anonymous visitors on your WordPress site.
Usage
After enabling the plugin, head on to the widget customization page to change settings and integrate its look and feel to match your site. When done, enable it by visiting the account configuration page and completing the instant signup process.
Screenshots
Chat window – minimized
Chat widget – maximized
WordPress settings
Announcement messages
Overlay messages
