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Plugin Description
With the Freshdesk (official) plugin, you can now:
- quickly integrate the help widget into your WordPress site or blog
- convert comments on your WordPress site into Freshdesk tickets
- allow users on WordPress to seamlessly login to your support portal via SSO
Manual Installation
- Download the latest version of the ‘Freshdesk (official)’ plugin from the WordPress plugin directory.
- Extract the zip and upload the “freshdesk-support” directory to your /wp-content/plugins directory.
- Go to the ‘Plugins’ page in your admin section and activate the plugin.
- You now have a new admin menu ‘Freshdesk’ in your WordPress admin menu bar. Click on it and configure the settings.
In case of NGNIX Server
Follow the below steps:
Case #1 – If your domain is like example.com, add the below line in your nginx.conf (located at /etc/nginx/sites-available/)
location / {
try_files $uri $uri/ /index.php?q=uri&args;
}
Case #2 – If your domain is like example.com/freshdesk, add the below line in your nginx.conf (located at /etc/nginx/sites-available/)
location /freshdesk {
try_files $uri $uri/ /freshdesksso/index.php?q=$uri&$args;
}
In case of Apache Server
Please make sure the “Permalink” set to ” Post name” under “Settings -> Permalink -> Common Settings”
Screenshots
The Freshdesk help widget
Freshdesk (official) plugin’s settings page in WordPress
