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GrowthSupport Wordpress Plugin - Rating, Reviews, Demo & Download

GrowthSupport Wordpress Plugin - Rating, Reviews, Demo & Download
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Plugin Description

GrowthSupport gives you a full support ticket system that lives entirely inside WordPress — no external services, no SaaS fees, no extra logins. If you’re looking for a self-hosted alternative to tools like Zendesk that runs entirely within your own WordPress site, this is it.

For clients:

  • Open a new ticket in under 30 seconds using the included shortcode on any page.
  • See only their own tickets — no data leakage from other users.
  • Follow the full conversation thread with clear CLIENT / TEAM message labels.
  • Filter tickets by status (Open, In Progress, Resolved, Closed).
  • Close their own ticket once their issue is resolved.

For agents:

  • A dedicated admin panel shows all tickets at a glance: status badge, priority level (Urgent / High / Normal / Low), reply count, client name, and relative timestamp.
  • Open any ticket to read the full conversation thread and reply instantly.
  • Change ticket status (Open In Progress Resolved Closed) from a dropdown in the ticket header.
  • Filter the ticket list by status to focus on what matters right now.

Under the hood:

  • Uses custom database tables — no bloat from WordPress post types.
  • Clean REST API (/wp-json/growthsupport/v1/tickets) for headless or custom integrations.
  • Extensible hooks (growthsup_ticket_created, growthsup_ticket_reply_posted, growthsup_ticket_status_changed, growthsup_ticket_format) so add-ons can build on top.
  • Supports multiple support agents: any WordPress user with the growthsup_manage_tickets capability can handle tickets.
  • Fully translatable. Default language: English.

Shortcode

Place [growthsupport_tickets] on any page to show the client ticket portal. Only logged-in users with the growthsup_create_tickets capability can see it.

Pro version

GrowthSupport Pro is an optional add-on that extends the free plugin with:

  • MCP Abilities — exposes GrowthSupport to AI agents via the WordPress Abilities API (requires WordPress 6.9+).
  • Email notifications — automatic emails to agents on new tickets and client replies; automatic emails to clients on agent replies and status changes.

Screenshots

  1. The agent dashboard shows all tickets at a glance with status badges, priority levels, reply counts, and client names.

    The agent dashboard shows all tickets at a glance with status badges, priority levels, reply counts, and client names.

  2. Full ticket conversation view in the admin — agents can reply and change status without leaving WordPress.

    Full ticket conversation view in the admin — agents can reply and change status without leaving WordPress.

  3. The client-facing ticket portal — each user sees only their own tickets with status filter.

    The client-facing ticket portal — each user sees only their own tickets with status filter.

  4. Client conversation view with clear CLIENT / TEAM message labels and a reply form.

    Client conversation view with clear CLIENT / TEAM message labels and a reply form.

  5. The new-ticket modal — clients can submit a ticket with subject, description, and priority in seconds.

    The new-ticket modal — clients can submit a ticket with subject, description, and priority in seconds.

  6. Admin ticket list filtered to "Open" tickets only.

    Admin ticket list filtered to “Open” tickets only.

  7. Status dropdown in the admin ticket header for quick status changes.

    Status dropdown in the admin ticket header for quick status changes.

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