Follow for free plugins, new theme releases and theme news
Plugin Description
Helprace Feedback Tab for WordPress allows you to gather feedback anywhere on your website and understand how customers feel about your product and brand.
If you have a WordPress site, you can finally connect with your site visitors, blog readers and engage them at the right time. Site visitors will be able to search your company’s user portal, knowledge base, questions, ideas, problems and praise. They’ll also be able to submit their own feedback or send emails directly to the Helprace help desk.
You’ll need to create a Helprace account in order to use this plugin. This plugin itself is absolutely free to use.
Feedback Widget Plugin features
- Be readily available. Customers will be able to share their thoughts and get their questions answered anytime.
- Instant Answers. Articles, questions, ideas, problems show up as search suggestions so that users are directed to the answer without the need to submit a request.
- Feedback is saved. The feedback widget is a compact version of your user portal where every topic can be discussed and assigned a status.
- Display the feedback tab on your site. Set its color, text and position in the browser.
- Responsive design. The feedback tab can be accessed on mobile devices.
Available in various languages:
- Arabic
- Chinese
- Czech
- Danish
- Dutch
- Finnish
- French
- German
- Greek
- Hebrew
- Italian
- Japanese
- Korean
- Malay
- Norwegian
- Persian
- Polish
- Portuguese
- Russian
- Spanish
- Swedish
- Turkish
- Ukrainian
- Vietnamese
Helprace features
In addition to the Feedback Widget Plugin features, there are additional features you get with Helprace. Helprace is a customer service software with 3 components:
Help desk ticketing system
- Use the Helprace interface or your own email to receive notifications and respond to users.
- Collaborate on tickets by assigning them to staff members. Set tags, private notes or see who’s working on any ticket.
- Multiple mailboxes, email templates & notifications, custom rules, filters, including triggers and macros.
- It feels and behaves just like regular email.
Feedback community
- Understand your users and build a better product.
- Ability to sign in via social media accounts, single-sign-on and removing the sign up page altogether.
- Turn off channels you’d rather not use and enable them at a later time.
- Set multiple forums which you can then set as public or visible to internal staff only.
Knowledge base
- Reduce your support load & cut back on tickets with a FAQ-like knowledge base.
- There are “suggested topics” in the sidebar of every page in your portal.
- Ability to mark knowledge articles or how-to-guides as “useful” or “not useful”.
To see all features check Helprace features tour.
For more information check the Helprace support portal, read our blog, follow us on Twitter and Facebook.
Screenshots
No screenshots provided
