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Plugin Description
KB Support is the ultimate WordPress plugin for providing support and help desk services to your customers.
Enriched with features, you can be sure that right from activation, KB Support will provide the perfect Help Desk solution for your agents to support your customers.
The built-in Knowledgebase allows customers to find solutions to their issues during the ticket submission process, reducing the overall number of support queries received by your help desk.
Key FREE Features of KB Support include:
- Easily manage and customize submission forms. No coding required, multiple forms can be created and utilized
- Guest submission is fully supported. Customers do not need an account to create or manage support tickets
- Sequential ticket numbers
- Email notifications keep customers, admins and support agents up to date with recent ticket events
- Restricted access ensures that only agents and the assigned customer are able to view tickets and correspondence
- Unlimited ticket participants to ensure that all relevant parties can contribute towards a ticket on behalf of a customer
- A fully responsive and clean front end design where customers can manage their tickets, including viewing and creating replies
- Integrated Knowledge Base articles can be easily created and referenced to try and offer solutions without tickets being created
- Ability to restrict access to individual knowledge base articles to logged in users only
- Auto assign new tickets to agents based on current ticket count, or randomly
- Tracks an agents status so you can see if they are online or offline
- Ability to assign tickets to multiple agents
- Add agents to departments and have assign to departments
- A number of useful shortcodes to display submission forms, KB Article lists, ticket history, login/registration forms, profile editor, KB Article search form – and more
- Numerous template tags enable you to easily add ticket related content into email notifications
- Private ticket notes that are visible to agents only
- Restrict which tickets an agent can view. i.e. Just those to which they are assigned
- Group customers within a company
- Customers can access tickets created by other members of their company
- Uses templates that allow for easy customization of front end pages, shortcodes and CSS styles
- Ajax based ticket submissions provide a powerful, reliable and friendly interface for customers
- Built in SPAM protection
- Customer portal enabling access to existing and historic tickets
- Truly versatile – A bunch of hooks and filters for our developer friends
- A growing number of extensions to provide even more functionality and customization options
More information can be found at https://kb-support.com/.
Further enhance the features and functionality of KB Support with paid extensions such as:
- Email Support – Management of tickets via email for agents and customers. Automation via email for agents.
- Easy Digital Downloads Integration – Integrate KB Support with your Easy Digital Downloads store providing a seamless support solution
- WooCommerce Integration – Integrate KB Support with your WooCommerce store providing a seamless support solution
- Zapier – Connect with thousands of 3rd party applications via zapier.com and fully automate your workflows
- Knowledge Base Integrations – Fully integrate KB Support into your existing knowledge base solution
- Ratings & Satisfaction – Enables customers and visitors to provide feedback on their support experience as well as the quality of your KB articles
- Reply Approvals – Adds an approval process to ticket replies created by selected agents forcing a four-eyed approach to ticket replies
- Canned Replies – Instantly reply to tickets with a single click using pre-defined replies to questions you receive the most
- Custom Ticket Status – Define your own ticket statuses and enable email notifications when a ticket enters the status
- Email Signatures – Enables support workers to register a custom signature which can be auto inserted into email notifications sent to customers
- MailChimp Integration – Grow your subscriptions by enabling quick and seamless customer sign-ups to your MailChimp newsletter lists via KB Support
Languages
Would you like to help translate the plugin into more languages? Join our WP-Translations Community.
Screenshots
The interface for managing a ticket Submission Form. Create as many forms as you need, choose from a number of fields and add to your web page with a simple shortcode
What the default submission form might look like on your website when your customers log a support ticket. Theme in image is Twenty Seventeen
Suggested KB Article to resolve a ticket that a customer is in the process of submitted
The ticket overview screen a customer see’s once their submission is completed
The edit ticket screen as seen by an agent
When a customer is accessing a KB Article that is restricted
