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Plugin Description
KONTXT™ Semantic Engine leverages the latest deep learning semantic techniques to make predictions about your customers’ intents based on their inbound queries through chat, support requests, and search.
KONTXT™ Semantic Engine analyzes all search queries and customer’s interactions with your site and predicts their semantic intent (e.g. Discovery, Customer Support, Research Compare, Buy Now, Solve Problem). It also applies advanced parts-of-speech and semantic slot filling techniques to identify the main elements of your customer queries, allowing to group common queries into clusters and analyze their intent and effectiveness in the customer journey (coming soon).
Moreover, it detects the emotional content for each interaction enabling you to analyze your brand’s connection with your customer and plots the major journey points that your customer take across your site.
Use these top of the funnel behavioral insights to analyze trends for demand planning, inventory optimization, brand sentiment and relationship optimization. These insights will help you improve your product and content set which result in better search results and improvements to your customer’s journey impacting loyalty, attrition and sales.
Features of our WordPress plugin:
- Supports language understanding for core WordPress functionality as well as popular plugins: Woo Commerce and Contact Form 7
Supports natural language understanding concepts including:
* Intent detection
* Tone & Sentiment analysis (positive, mixed, neutral, negative)
* Emotion detection and breakdown
* Keyword extraction
* Journey path analysis
* Breakdown of your traffic along the metrics above
* Time Series analysis along the metrics above
Screenshots
KONTXTscore™ :: your real-time brand sentiment metric.
Sentiment Analytics :: deep insights on how your brand connects with your visitors
Experiment :: test your content in real-time
