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Plugin Description
LiveHelpNow help desk system provides the ultimate way to communicate with your website visitors and customers. Engage real-time the second a visitor visits a critical page of your website. Allow your customers to communicate with you directly on your website, via live chat, SMS/Text, Facebook, Twitter or Email. With LiveHelpNow, you may interact with your customers however which way they prefer, from one easy-to-use platform. This plugin adds the necessary script to your site that enables the live chat functionality.
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Benefits for merchants
Omni-channel customer support platform, offering 360 degrees of customer service for your customers to be able to contact your company on the channel they prefer! Whether it is live chat, SMS, email, Facebook or Twitter. All customer inquiries are captured and organized by conversations and all in real time.
Benefits for customers
Real time communication enablement over Chat, SMS, Email, Facebook and Twitter from within one easy to use platform
Product features
- Here are just some of the features that differentiate LiveHelpNow from other help desk platforms:
- Accept chat over SMS (customers can text for support!)
- Secure forms (transmit highly confidential information such as credit cards, PHI info, order info) right within chat or email!
- Integrated Chat, SMS, Facebook, Twitter, Email, Call and Knowledge management (provide customers with all channels of support from one system)!
- Dedicated US-based 24/7 support
- Real-time agent monitoring
- Financial grade security
- Instant language translation
- Social media integration
- Support unlimited brands
- Integrated customer surveys
- Integrates with any CRM
- Targeted customer engagement
- Customer satisfaction scorecard
- Exportable dynamic enterprise level reports
- Skill based routing and queuing
- Agent permissions and restrictions
- Whisper technology
- File transfer
- Automated tagging
- Chat sentiment analysis
- Please attend live demo of LiveHelpNow to learn more.
Pricing and plans
Please visit pricing page and start 30 day free trial here
Screenshots
Authentication with livehelpnow account
Plugin settings
Chat widgets list
Adding new chat
Chat additional options
Chat optional dictionary
Single post / page options to control chat display
