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Plugin Description
Create a fully featured Support Center within your WordPress environment without any third party system dependency, for completely FREE of cost.
No 3rd party support ticketing system required, no external site/API dependency, simply create your own fully featured Support Center within your WordPress environment, and take your support into the next level.
It has built-in Knowledgebase that is integrated to put generalized information for public acknowledgement.
What is it?
The plugin is to provide support to your users – the users those are taking product or services from you. So the plugin provides a manageable communication privately in between you and your that specific user only. Visit the ‘Installation’ tab for more details on how to use the plugin.
Extend NanoSupport
- Knowledgebase Search — Search the Knowledgebase documents separately and suggest users from the Knowledgebase documents while submitting a new ticket.
Features
- OnActivation setup
- Smart templating for nice theme and third party plugins support
- Smartly designed Support Center
- Completely Private ticketing
- Ticket submission with registration
- Ticket submission with login (Beta Feature)
- Rich Text editor for new ticket
- Auto generate user account’s username on ticket submission (if chosen)
- Auto generate user account’s password on ticket submission (if chosen)
- Knowledgebase (optional)
- Knowledgebase content categories
- Copy ticket content into Knowledgebase document
- Ticket departments
- E-Commerce Support – Support to products of Easy Digital Downloads (EDD) and WooCommerce (WC)
- Make agent from registered users
- Assign ticket to an agent
- Change ticket status (Pending, Open, Under Inspection, Solved)
- Set support priority (Low, Medium, High, Critical)
- Reply ticket from admin panel
- Reply ticket from front end
- ReOpen closed ticket
- Internal Notes in-between support teams
- Shortcode-enabled pages (installed on plugin activation, but modifiable)
- Settings page (WP Settings API)
- Support Seeker user role and privileges
- Dashboard widget with current status in charts
- Dashboard widget with recent activity
- Dashboard widget with personal status for Agents in charts
- Dashboard widget with necessary instruction and links for Support Seekers
- Add ticket on behalf of other user (admin end)
- Customizable HTML Email template
- Email notification to admins on new ticket submission
- Email notification to Support Seeker on account creation on ticket submission
- Email notification to Support Seeker on ticket reply
- Email notification to Support Agent on ticket reply
- NanoSupport page-to-page navigation and page-wise notices (on demand)
- Complete data deletion on uninstallation (if chosen)
- 100% Translation-ready and automatic translation enabled
- Fully responsive and Mobile devices friendly
- Clean and well commented and well documented code
- A11y (web accessibility) compatible
E-Commerce Support
To get E-Commerce Support, you will need either:
- WooCommerce (WC) v2.5+ – Tested up to v3.5.5, or
- Easy Digital Downloads (EDD) v2.2+ – Tested up to v2.9.11
Contribute
NanoSupport is an Open Source and GPL licensed Free plugin. Feel free to contribute.
Translation
The plugin is completely translation-ready. You can find the .pot file under i18n/languages/ if you want to translate in your own way. But you can translate it easily from here in Translate NanoSupport.
Or, you can use software like POEdit (‘cross-platform) or EasyPO, and using the plugins’ .pot file you can easily translate the plugin locally.
Connect with NanoSupport team
Screenshots
NanoSupport | Support Desk (front end)
NanoSupport | Support Tickets (back end)
NanoSupport | Submit Ticket page for Visitors
NanoSupport | Fully featured Settings page for complete customization
NanoSupport | Knowledgebase
NanoSupport | Ticketing at a glance with NanoSupport dashboard widget
NanoSupport | Customizable HTML email template
NanoSupport | Easy navigation, and notification for easy ticketing using Admin bar
