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Plugin Description
Netrox SC Live Chat will ensure the ability of instant dialogue with your customers.
Key Features
- Completely customizable widget: You can customize the widget using the powerful built-in designer, adjusting the chat window via CSS or uploading your own widget code into Netrox SC.
- Incredible automatic actions (aka Triggers): automatic invitations, offline invitations, answering machine, holding chat calls with the help of robotic responses, automatic ban unwanted visitors. All of these are based on a large number of criteria like UTM tags, time on page, time on website, pages viewed, country, city, refferer, seach query and more then 50 other conditions.
- Flexible integration: Information about the visitor and the chat can be sent to any third-party systems directly from the Netrox SC live chat software. Flexible integration settings will enable you to receive data in your ERP, CRM and HelpDesk systems and Google Analytics.
- Powerful analytics and reports: Analysis has the key role in business. Netrox SC will provide you with a vast amount of structured information about the satisfaction level of your customers and the appraisal of agent’ work in the chat. Good analytics tools will help you anticipate problems as early as possible.
- Mobile-friendly: Apps for Android, iPhone and WinPhone. Special mobile window for smartphone screens.
Translation
Agent interface and plugin are translated for the following languages:
- English
- Russian
But the widget can be in any language
Feel free to chat with our customer support on https://www.netroxsc.com or email us at support@netroxsc.com
Netrox SC User Guide http://help.netroxsc.com
Special secrets
Tricks
- Spy Eye – You can see what visitor typing in real-time before it is sent
- Chat Bot – Use our Answering Machine for chating with site visitors
- Open API – API available even on a free plan! Limitless customization widget and integration.
- Widget CSS customization – Adjust the design of the widget using CSS
- JS-function – Easy connection of their own js-functions, if you lack the standard conditions of triggers
- Editable Chat Tags – For example, using this mechanism you can assign various categories to the visitor. Further on all information can be forwarded to third-party systems in the most systematized form.
Screenshots
Visitor side: online chat window on your website.
Agent side: chat zone view opening in browser tab.
