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Plugin Description
Reacho for WooCommerce is a comprehensive, free plugin designed to enhance your WordPress eCommerce store’s customer support capabilities. Seamlessly integrate Reacho’s robust help desk, live chat, and knowledge base features with your WooCommerce platform to provide exceptional support and improve customer satisfaction—all without any coding expertise.
Key Features of Reacho eCommerce Marketing for WP
- Unified Customer Engagement: Manage emails, SMS, WhatsApp messages, and live chat from a single dashboard, ensuring consistent and efficient communication across all channels.
- Advanced Marketing Automation: Automate marketing workflows to nurture leads, recover abandoned carts, and personalize customer interactions, enhancing conversion rates.
- Integrated Help Desk: Track inquiries, manage tickets, and resolve issues promptly to provide exceptional customer support.
- Real-Time Live Chat: Engage with website visitors in real time, answer queries instantly, and guide them through their purchasing journey to increase satisfaction and sales.
- Extensive Template Library: Access over 700 ready-to-use templates for emails, surveys, and landing pages, enabling professional and engaging content creation effortlessly.
- Comprehensive Analytics: Gain insights into customer behavior, campaign performance, and support metrics to optimize your strategies.
External Services
This plugin connects to various external services to provide enhanced functionality for users. Below is a list of these services, the data transmitted, and the purpose of each integration:
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Reacho Integrations API
- Purpose: Used to integrate Reacho services with WooCommerce to provide enhanced tracking, reporting, and product recommendations.
- Data Sent: API keys, user and product interactions, cart events.
- When: Data is sent during user interactions with products, cart updates, and when admin settings are configured.
- Service Provider: Reacho Inc.
- Privacy Policy: Reacho Privacy Policy
- Terms of Service: Reacho Terms of Service
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Site Tracking Service
- Purpose: Tracks user interactions on-site for personalized recommendations.
- Data Sent: Company ID, session data, user behavior data.
- When: Data is transmitted whenever users interact with the site.
- Service Provider: Reacho Inc.
- Privacy Policy: Reacho Privacy Policy
- Terms of Service: Reacho Terms of Service
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Event API
- Purpose: Captures and processes customer events, such as add-to-cart actions.
- Data Sent: Company ID, event details, user actions.
- When: When specific user actions trigger events.
- Service Provider: Reacho Inc.
- Privacy Policy: Reacho Privacy Policy
- Terms of Service: Reacho Terms of Service
How Reacho eCommerce Marketing for WP Can Benefit Your Business
- Enhance Customer Engagement: Interact with customers through preferred channels, building stronger relationships and fostering loyalty.
- Streamline Operations: Automate tasks and centralize communications to improve efficiency and reduce costs.
- Boost Sales: Implement targeted campaigns and provide superior support to convert more visitors into customers.
- Scale Effortlessly: As your business grows, Reacho scales with you, offering advanced features and integrations.
Getting Started
- Install the Plugin: Log in to your WordPress admin panel, navigate to the ‘Plugins’ menu, and click ‘Add New’. Search for ‘Reacho eCommerce Marketing for WP’ and click ‘Install Now’.
- Activate the Plugin: After installation, activate the plugin. You will see the ‘Reacho’ tab added to your main menu.
- Connect Your Reacho Account: Click on the ‘Reacho’ tab and navigate to ‘Settings’. If you don’t have a Reacho account, you can create one directly through the plugin.
- Configure Your Settings: Follow the on-screen instructions to set up marketing automation, help desk, and live chat features according to your business requirements.
Support
For assistance, visit our support page for documentation and access to various support channels. Alternatively, you can contact us directly at support@reacho.com.
About Reacho
Reacho is an all-in-one eCommerce service platform dedicated to helping businesses enhance customer engagement and drive growth. Our suite of tools, including marketing automation, help desk, and live chat, provides a seamless experience for both businesses and customers.
Requirements
This plugin requires WooCommerce to be installed and activated on your WordPress site.
Notes
By integrating Reacho with WooCommerce, you can transform your eCommerce operations, deliver exceptional customer experiences, and drive sustained business growth.
Screenshots
ReachO
Add WooCommerce Integration
ReachO WooCommerce Settings page
List of Integrations
ReachO Inbox
Chat by ReachO
Chat in WooCommerce store
