ReplaiPM Order Messaging For WooCommerce Wordpress Plugin - Rating, Reviews, Demo & Download
Plugin Description
Replai for WooCommerce sends your customers a WhatsApp message from your shop’s own WhatsApp number the moment an order is placed, paid, shipped or refunded, with the tracking number and courier filled in. Unpaid and on-hold orders get a follow-up with a pay link that works on any device. Abandoned checkouts get a message with a link that rebuilds the exact cart.
Replies land in one inbox, where Replai’s assistant answers them with the order already known.
No Meta Business API application, no template approval, no per-message fees. The plugin delivers order events to your Replai workspace; Replai pairs to your existing WhatsApp number by QR, like WhatsApp Web, and sends every message at a human pace with hourly and daily caps.
What you get
- One message per order status, using your store’s own status names, including custom statuses.
- Fields you can insert: order number, items, totals, pay link, tracking number, courier, tracking link, shipping details, customer name, shop name and more.
- Follow-ups after a chosen delay, sent only if the order is still in that status, cancelled the moment it moves on.
- Quiet hours for follow-ups, so nobody is chased overnight.
- Admin alerts to up to five of your own numbers on new orders, failed payments and refunds.
- Abandoned checkout recovery with a link that rebuilds the cart on any device.
What it needs
A Replai account (https://replai.pm) on a plan that includes WooCommerce. Sending is off and test mode is on when you first connect, so every message goes to your own phone until you decide otherwise.
External services
This plugin connects to Replai, a service operated by Replai (https://replai.pm), to send WhatsApp messages on your behalf. It does not work without it.
What is sent, and when
- When an order is created or changes status: the order number, status, line items, totals, shipping method and cost, the customer’s billing name, phone number and email, the shipping address, any customer note, and any tracking number and courier recorded on the order. This is sent to https://app.replai.pm/api/hooks/woocommerce/ so that Replai can compose and send the WhatsApp message.
- When the plugin is activated or its settings are saved: the store name and address, so Replai can show which store is connected.
- Abandoned-cart capture is on by default and can be switched off under WooCommerce, Settings, Replai. While it is on: once a shopper types a phone number, email or first name at checkout, those fields and the cart contents are stored in your own database and sent to Replai so it can send a recovery link if the checkout is not completed. Nothing is sent before a phone number or email has been entered.
Consent
The plugin offers two modes, chosen in its settings. In “note” mode, order updates are treated as transactional and a line under the phone field says WhatsApp updates will be sent. In “checkbox” mode, an explicit opt-in checkbox is added to checkout, its answer is stored on the order, and Replai honours a “no”.
Replai’s terms: https://replai.pm/legal/terms
Replai’s privacy policy: https://replai.pm/legal/privacy
Screenshots
Order updates going out from the shop’s own WhatsApp number, with sending and test mode both off until you switch them on.
One message per order status. Add only the ones customers care about.
Abandoned checkout recovery, with the delay and the cart link that rebuilds the basket on any device.
Connecting the store: install the plugin, paste the delivery URL and secret, and the connection confirms itself.
The plugin’s settings tab in WooCommerce: delivery URL, secret, cart capture and the consent mode.
