Retention Core: Subscription Cancel Saver For WooCommerce Wordpress Plugin - Rating, Reviews, Demo & Download
Plugin Description
Retention Core asks subscribers why they are cancelling before WooCommerce Subscriptions completes the cancel on My Account View Subscription.
This WordPress.org package is the free experience:
- Lightweight cancel survey (vanilla JS — no jQuery on the modal)
- Editable survey title, intro, and button labels
- Stable cancel reason IDs stored on the subscription + order note
- Cancel reason visible on the subscription edit screen in wp-admin
- Optional email to the site admin when a reason is submitted
- Reason tallies, top-reason insight, and CSV export under WooCommerce Settings Retention Core
- Editable cancel reasons
- Assets load only on the View Subscription screen (no shop/checkout bloat)
Pro save flows (win-back offers, status banner, offer email) ship in a separate premium package via Freemius — they are not included in this free download.
Merchant help: user guide
Premium Features
A separate premium package (not in this WordPress.org ZIP) adds:
- Per-reason save offers (Step 2 modal): recurring coupon, pause, or skip next order
- Gates on each offer: minimum orders, minimum months, and stop after months
- Apply recurring subscription coupons (
recurring_percent/recurring_fee) - Pause next payment by N billing periods, or skip one billing interval (subscription stays active)
- Save results on Reports, plus a Dashboard widget for revenue recovered
- Status banner on View Subscription while the offer is active
- Customer email when an offer is accepted
- Marketing Win-back offers CPT
Upgrade: msdk.com.au/retention-core
Screenshots
Cancel survey on View Subscription.
Win-back offer shown before the cancel goes through (Pro).
Status banner after the subscriber accepts (Pro).
Cancel reason reports.
Win-back offers list (Pro).
Offer setup: reason, type, and recurring coupon (Pro).
