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Plugin Description
The easiest to use Help Desk & Support Ticket plugin. Create a support help desk quickly and easily with Sola Support Tickets.
Features
- Manage support tickets (pending, open, solved)
- Adds a Submit Ticket page to your website
- Receive email notifications for new support tickets
- Receive email notifications for support ticket responses
- One support agent
- Priorities – Add priorities to your support tickets (low, high, urgent, critical)
- Internal notes
Premium Add-on
- Custom front-end help desk showing new, open and closed tickets
- Multiple support agents
- Support tickets can be made private or public
- Add popular tickets to your help desk page
- Macros (add predefined responses to your support tickets)
- Assign tickets to other support agents
- Allow guests to submit support tickets
- Choose a default ticket status
- Upload files to support tickets and responses (HTML 5)
- Link your help desk to an email address and automatically create support tickets when emails are received
- Themes for the front-end help desk page (coming soon)
- Customize your help desk through the use of shortcodes
- Enable CAPTCHA on your support ticket submission form
- Departments
- Get the Sola Support Tickets Premium Version for only $29.99
Translations
Get a free copy of the Sola Support Tickets Premium version in exchange for translating our plugin!
- English (default)
- German (Michael Schulz)
- French (Raymond Radet) (Etienne Couturier)
- Spanish (Io)
- Dutch (Johan Omlo)
- Italian
- Croatian (Sanjin Barac)
- Bengali (Mayeenul Islam)
- Portuguese – Portugal (Miguel Madeira Rodrigues)
- Danish (Kenneth Wagner)
- Turkish (Cahit Cengizhan)
Screenshots
Submit a support ticket
View your open, solved and pending support tickets
View of a single ticket
Respond to your support ticket
Add an internal note to your support ticket
