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Plugin Description
Support Genix is a WordPress Support Ticket Plugin that allows users to create tickets and get help right from your WordPress site. The plugin adds the features of a comprehensive support ticket system to your WordPress site. Support Genix is easy to use and install. It is also available in a free and premium version. Support Genix is a great way to get help from your WordPress site.
Purchase Support Genix Pro | Check live demo
Video Tutorial
Support Genix Lite Features
Unlimited Tickets: Manage as many tickets as you need, there are no limitations on the number of tickets.
Unlimited Agents: Add as many agents as you need to help manage your tickets.
Unlimited Customers: There is no limit on the number of customers.
Custom Ticket Fields: Customize the fields of your tickets to get the information you need.
Agent Roles: Assign different roles to your agents to give them different permissions.
Ticket Categories: Create different ticket categories to organize your tickets.
File Attachments: Allow customers to attach files to their tickets. You can define the type of allowed files.
Filters and Sorting: Use the filters and sorting options to manage your tickets.
Email Notifications: Receive/Send email notifications when a new ticket is created or updated. You can customize email templates for Admin/Agent and customers.
Ticket Status: Change the status of tickets to keep track of them. Available statuses are – New, In Progress, Re-Open, and Active.
Ticket Notes: Add notes to tickets for internal use.
Tickets on Behalf of Users: Agents can create tickets on behalf of users.
Transfer Ticket: Agents can transfer tickets to other agents.
Close Ticket: Close tickets when they are no longer needed.
Re-Open Tickets: Re-open closed tickets if needed.
Ticket Logs: View the history of a ticket to see who made changes and when.
Envato Integrations: Support Genix integrates with popular marketplace like Envato/ThemeForest/CodeCanyon to verify purchase code.
Elite Licenser Integrations: Support Genix integrates with a popular license manager plugin Elite Licenser to verify purchase codes.
Saved Replies: Save replies to use them later. This is helpful when you need to give the same reply to multiple tickets.
Recaptcha: Add Google reCAPTCHA to your ticket form to prevent spam.
Fully Responsive: The plugin is fully responsive and looks great on all devices.
Search: Use the search feature to find tickets quickly and easily.
No. of replies: You can see the total number of replies in a ticket.
Need Reply Ticket Labels: To quickly identify which tickets need a reply.
Order by: Choose how you want to order your tickets – by date, status, etc.
Responsive Design: The plugin is fully responsive and looks great on all devices.
Translation Ready: The plugin is translation ready and can be translated into any language.
WPML Compatible: The plugin is fully compatible with WPML, allowing you to use it in multiple languages.
Support Genix Premium Features
The premium version of the plugin includes additional features like Webhook Integration, Email Piping, and more.
Webhook Integration: The plugin can be integrated with popular services like Slack, HubSpot, MailChimp, and more using webhooks. Webhook can send data for a selected event like On Ticket creation or reply.
Email Piping: The plugin can be integrated with your email server using IMAP to allow customers to reply to tickets via email.
Priority Support: Get priority support from our team of experts.
Purchase Support Genix Pro | Check live demo
Screenshots
