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Plugin Description
Live Chat Plugin For WordPress
ThriveDesk is arguably the best live chat software for WordPress. It’s simple, straightforward, and easy to use. Lightest, fastest live chat assistant that will work to attract customers without slowing down your website.
We designed ThriveDesk Live Chat to protect users’ privacy and aligned with the GDPR rules.
💬 Live Chat Features
- Chatbots
- Proactive messaging
- Offline messaging
- Lead collection
- Automated replies from the knowledge base
- Contact forms
- Links
- File sharing
- Zoom and Google Meet integration
- Analytics & Insight
- Seamless integration with other CRM
- And much more…
Helpdesk & Support Ticket Plugin for WordPress
Manage all customer conversations through Thrivedesk’s Shared Inbox(aka Ticket System). Shared Inbox is where all your tickets, live chat, and queries are directed, and the team collaborates to provide a better customer support experience.
ThriveDesk makes it easy for your team to manage emails through a single shared inbox.
🤔 Why Shared Inbox?
✅ Better organization
✅ Automation of redundant tasks
✅ Better workflow management
✅ Easier performance-tracking
✅ Better collaboration
✅ Credible reporting
✅ Better integration
✅ Seamless customer experience
🌟 Helpdesk Features
- Assignments
- Collision Detection
- Canned replies
- Spam filtering
- Auto-responders
- Auto BCC
- Default Status Update
- Private notes
- Reply Undo
- Powerful Search
- Notifications
- Contact history
- Previous conversations
- Satisfaction survey
- Reporting
- WooCommerce, Easy Digital Downloads, Envato, and more integrations
- And much more…
Create Stunning Knowledge Base To Scale Customer Support(Coming soon)
Reduce ticket inflow, avoid repetitive incident logs, facilitate self-service on the portal, and improve resolution times with a repository of articles that can help the customers find answers to their problems.
Knowledge Base is a self-service system that works perfectly with the Live Chat and Ticket system.
WooCommerce Integration
If you sell your products through WooCommerce, there is no better way to handle all your customer tickets seamlessly than with a Thrivedesk.
You can check the total number of orders, order details, shipping information right inside the ThriveDesk conversation page.
🎁 More Integrations
- WooCommerce
- Easy Digital Downloads
- Gravity Form
- Fluent CRM
- Fluent Form
- WPForms
- Contact Form 7
- Appsero
- Slack
- Stripe (coming soon)
- Paddle (coming soon)
- Custom Apps
Advanced reporting
Thrivedesk’s Reporting tool helps you make data-driven decisions to support and delight your customers.
📈 Reporting Features
- Conversations reporting
- Company reporting
- Happiness score
- Leaderboard
- Agent performance
- Much more…
Screenshots
WordPress Helpdesk plugin: Check all your tickets in one place
Reply ticket faster with real-time customer insights
Advance reporting: Complete overview of customer support and happiness score
WordPress Integration: WooCommerce, EDD, Slack, and more integrations
Easy setup: Setup your Shared Inbox in less than a minute.
