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Plugin Description
Uvdesk is a omni channel helpdesk for providing quick assistance to customers through diverse horizontal mediums. It needs only quick sign up to be yours for delivering fantastic customer support for your channel
Numerious Apps Integrations – https://support.uvdesk.com/en/folder/184
Automated Systems – https://support.uvdesk.com/en/folder/175
Effective Ticket Tools – https://support.uvdesk.com/en/folder/181
Store Upfront Setting – https://support.uvdesk.com/en/folder/174
Custom Forms – https://support.uvdesk.com/en/category/245
Tracking of Support Staff – https://support.uvdesk.com/en/folder/179
Much More – https://support.uvdesk.com/en/
Whats new?
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With the latest upgrade to PWA, now you can use UVdesk seamlessly on your smartphone like a native mobile app with features like offline syncing, mobile view UI, faster page load and addition to the home screen.
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YouTube app integration is now available along with SLA and E-mail delivery status.
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Upload File Size of any limit from Google Drive, OneDrive, Box and Dropbox.
Free WordPress Helpdesk
To make the whole process easier for both whether they are customers or support staff for providing efficient support with the assurance that no lead remain unsolved Uvdesk WordPress helpdesk is there to make it true.Provide
This app is free of cost.
It allows customer to send support request anytime 24×7
Admin and assigned could reply on support request
Using effective tools to manage tickets support team could respond quickly.
Admin and assigned could distinguish all tickets based on their status Pending, Resolved, Spam, Answered.
Support staff can filter any ticket on the basis of Assigned to, Customer, Group, Team, Priority, Type, Tag, Mailbox, Source, after date, before or on a date.
To garner customer’s details it allows to fetch order details of woocommerce store
Customer support and authentication simultaneously under crow’s net.
Both admin and customer gets notified on new query and new reply respectively.
Both admin and buyer can view history of tickets.
Screenshots
The first screenshot 1.png shows first step to click on plugin menu and then click on add new sub menu option in dashboard.
This screen shot description corresponds to 2.png. and it shows to click on upload plugin button.
This screen shot description corresponds to 3.png. and it shows to choose files for uploading the required plugin zip.
This screen shot description corresponds to 4.png. and it shows to install button which on clicks install the plugin.
This screen shot description corresponds to 5.png. and it shows to Option to activate the plugin once installed.
This screen shot description corresponds to 6.png. and it shows to Settings for the uvdesk app plugin.
This screen shot description corresponds to 7.png. and it shows to various option provided for the settings of uvdesk app plugin and how it works using these settings.
This screen shot description corresponds to 8.png. and it shows that you need to go to domain you have selected like opencart.uvdesk.com and after login as shown you need to create and access token which you will later use in uvdesk settings.
This screen shot description corresponds to 9.png. this screen shot shows front end view of the plugin for the admin means list of tickets with various facilities .
This screen shot description corresponds to 10.png. This screen shows the single ticket view which includes threads of tickets.
This screen shot description corresponds to 11.png. This screen shows the shows the login for form where admin and customer both can login and will be redirected to their respective pages after valid login details.
This screen shot description corresponds to 12.png. This screen shows the ticket list view for the customer.
This screen shot description corresponds to 13.png. This screen shows the tickets is also synced main uvdesk site.
