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Plugin Description
Interakt is a platform that helps businesses leverage WhatsApp APIs to increase their WhatsApp sales & improve Customer Support. Interakt is a part of Jio Haptik, which is a leader in Conversational Commerce AI solutions globally.
Interakt’s plugin for Woocommerce helps merchants in the following ways:
Automate WhatsApp notifications for:
- Recovering checkouts that were abandoned, after the customer entered their phone number in the Order Checkout Form
- Double confirming CoD orders (the WhatsApp notification will contain a CTA button which will take the customer to the order details page to confirm the order. Once confirmed, the order’s CoD Confirmation Status will be marked as ‘Confirmed’ in the Woocommerce Orders Section)
- Confirming prepaid orders
- Confirming order shipments
- Confirming order delivery
- Confirming order cancellations
Use order-related events sent by the plugin, to send Bulk WhatsApp Campaigns to 1000s of customers (for announcing offers, new product lines etc)
Additionally, via the Interakt platform, merchants can also:
- Publish a WhatsApp Widget in their WordPress website
- Create a WhatsApp Catalog for their Woocommerce products & send the catalog to 1000s of customers
- Configure WhatsApp Auto reply flows to answer customer queries & help customers browse through their WhatsApp Catalog
- Manager customer chats via a Shared Team Inbox
Check our documentation to see detailed steps for how to use this plugin.
Screenshots
Plugin setting page.
Step 1 in setting oAuth.
Step 2 in setting Order status.
Step 3 & 4 Phone number settings & Set live.
Interakt campaign
