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Plugin Description
Sick of wondering what your visitors are thinking?
A loyal customer of a small business website can spend thousands of dollars over the course of a few years. Smart business owners spend up big on ads, coupons, and discounts, to get new customers in the door.
But getting new customers should be just the start
To keep customers happy and engaged you need to understand them. Do you know:
- How they got to your site?
- What products they want to see?
- What features they think your site needs?
- Is anything holdeing them back from buying more?
- Are there things you could be doing better?
You’re always better off knowing more. If you know what’s putting people off, you can change it. If you know what people love, you can give them more of it. You need all the customer feedback you can get.
Savvy people get feedback from their users.
The problem is that very few people use contact pages to give customer feedback. It’s an additional point of friction – it’s just easier for your potential customers to click the back page than to hunt out your contact page.
Opening up comments is better, but not by much. You have to take care of spam, and you can bet competitors will be reading your comments too.
What if you had an easy way to ask users for feedback, at the most point in the sales funnel most valuable to you, and then get the feedback emailed directly to you?
Getting customer feedback is what WP Customer Feedback is all about
Hearing your customers’ feedback is awesome, especially for usability issues, prioritizing features and gaining insights into potential new features.
With more insight into your visitor’s thinking you can:
- Know what people really think
- Better tailor your content
- Dramatically increase leads and conversions
Current customization options
- Panel title and feedback question
- Pop up panel title bar color
- Email request text
- Submit button text
- Delay before panel scrolls into view
- Thankyou text after feedback submitted
Video walk through
Video walk through in Wistia
Suggestions for improvements are always welcome, and I love to hear suggestions for new plugins.
email: adrian@endual.com
twitter: @endual
Screenshots
On page pop-in windows
Getting user suggestions
Researching user actions
