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Plugin Description
Did you know that 83% of consumers need some kind of customer support when making an online purchase? And 45% of customers abandon an online transaction if their questions or concerns are not addressed quickly.
Businesses that interact with potential customers online are better placed to build a connection and increase their revenues. The Zendesk Chat app will let you answer your customer’s questions in real time and ease them into a purchase.
With Zendesk Chat, visitors to your website will be able to chat directly with you through the widget and you can manage multiple conversations through the online Dashboard.
Key Features
- Mobile Optimized: Your customers can chat with you from any device using our mobile optimized chat widget
- Proactive Chat: Rather than chatting with every single person yourself, you can increase the chances of high value engagement (and more sales) by using Triggers to automatically reach every visitor
- Advanced Analytics: Our analytics dashboard lets you monitor visitor flow, usage patterns, and lets you jump in whenever a customer might need help
What makes Zendesk Chat the best choice for live chat?
- We’re the most popular live chat provider in the world – loved by over 150,000 businesses
- A simple and highly customizable chat widget to complement your website and taste
- User friendly dashboard lets you monitor visitor activity and manage chats
- 24 hour live chat support from our trained experts on any weekday (visit www.zendesk.com/chat)
- Available in over 40 languages
Some Geeky Facts
- Work across major browsers (Internet Explorer 6+, Firefox, Google Chrome, Opera, Safari).
- Average uptime is 99.8%.
- HTML5 dashboard
- iPhone, Android, and BlackBerry apps
- Integrates seamlessly with UserVoice, Salesforce, Highrise, Batchbook, Zendesk, vTiger and many more.
Should you need any assistance, feel free to chat with our customer advocates on https://www.zendesk.com/chat or email us at chat@zendesk.com
What are you waiting for? Download Zendesk Chat plugin now and sign up here for a free account!
See languages available, lovingly translated by Zendesk Chat users (in alphabetical order)
- Arabic | Bulgarian | Chinese | Croatian | Czech | Danish | Dutch; Flemish | Estonian | Faroese | Finnish | French | Georgian | German | Greek | Hebrew | Hungarian | Icelandic | Indonesian | Italian | Japanese | Korean | Kurdish | Latvian | Lithuanian | Macedonian | Malay | Norwegian Bokmal | Persian | Polish | Portuguese | Romanian | Russian | Serbian | Slovak | Slovenian | Spanish; Castilian | Swedish | Thai | Turkish | Ukranian | Urdu | Vietnamese
Usage
After enabling the plug in, head on to the widget customization page to change settings and integrate its look and feel to match your site. When done, enable it by visiting the account configuration page and completing the instant signup process.
Screenshots
Chat window on your website – active chat
Account Configuration – Link Up
Account Configuration – Linked Up with Launch Dashboard
Dashboard View – Open new browser tab
Widget Customization from Dashboard
