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Plugin Description
Provide Support Live Chat is a powerful tool for customer support. It allows offering your customers instant assistance via live chat, monitor and navigate them through your website, and receive their messages even when you are offline.
Provide Support Live Chat can be easily integrated with WordPress websites with help of live chat plugin for WordPress. Integration process will take a couple of minutes and will require minimum efforts. It’s a simple matter of installing, activating and connecting with your live chat account.
You’ll be able to create a new live chat account straight from the plugin or connect the plugin to your existing account.
The following types of WordPress integrations are available
Depending on the chat window type enabled in your Provide Support account, different integration options are available.
For embedded chat window:
- Placing a chat button and the chat window to a fixed position in a browser window, according to your live chat account settings
For classic popup chat window:
- Placing a chat button to a fixed position in a browser window (the best solution for those websites which have no sidebar)
- Placing a chat button anywhere on the website with a shortcode.
[providesupport] shortcode can be used for showing the button or link within the posts or pages and <?php echo do_shortcode ('[providesupport]') ?> can be utilized for integration with the website source directly and will let adding the button or link to some specific position on the page. Adding the shortcode to a shortcode widget will let placing chat button at some shared module, such as footer or sidebar
Regardless of the chat window type you can:
- Use your custom live chat images hosted on your server
- Add a text live chat link instead of a graphics one
- Choose which pages and posts the live chat chat button should be displayed at
Provide Support Live Chat for WordPress lets you monitor the whole website no matter how many pages contain the live chat button and gives a possibility to follow visitors in real time and proactively invite them to join live chat sessions.
How will you benefit from using Provide Support Live Chat software
- No additional implementation costs on your WordPress website
- Live chat is an effective marketing solution for boosting sales
- Live chat increases your customers’ trust and loyalty
- Ability of multitasking for your agents will cut down customer support costs
- Live chat increases website integrity and customer engagement
Check our video tutorials to get more information about our system and live chat plugin installation:
About Provide Support
Provide Support has been offering cutting edge communication technology since 2003 and has proven to be the one of the most reliable Live Chat vendors on the market. Provide Support’s team is striving to offer you most intuitive and easy-to-use customer support software. And our own support team is at your service 24/7.
Screenshots
Either embedded or popup chat window opened by your clients to chat with you
Live chat window customizations and functions – color, size, position, toolbar buttons, media files preview, etc.
Chat window localization, customizable pre-chat survey and offline form
Live chat operator apps for Windows, Mac OS, Linux, iOS, Android, any web browser – the tool to communicate with your website visitors
Live chat Statistics app – the tool to monitor your support team performance and customer support demand
Provide Support Live Chat for WordPress settings after the plugin installation. You will need to connect to your existing Provide Support account, or create a new one
Live Chat plugin settings, embedded chat window – check the chat button position, choose how to display it, setup your website monitoring
Live Chat plugin settings, classic chat window – choose how and where to display your chat button, setup your website monitoring
