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Plugin Description
Introducing Re:amaze for WordPress and WooCommerce. Integrated customer communications, helpdesk and live chat for your blog, WooCommerce store or WordPress site.
- Stay connected to your customers and users as efficiently as possible, both offline and online via Live Chat.
- All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place so you can interact with customers no matter where they are.
- Use Re:amaze Cues to automatically target and message online customers using rules and conditions.
- Multi-brand and multi-store support. Have multiple WordPress sites? Manage them all in one place!
- Deploy beautiful Help Sites loaded with your FAQ articles so customers can help themselves.
- Send automated Customer Satisfaction Surveys and keep track of your service quality.
- View and manage WooCommerce customer and order information. Issue refunds, add order notes, update order status while engaging with a customer.
Re:amaze helps companies like Fit Tea, Built Bar, Dose of Colors, and Wild Nutrition streamline their customer support and build great relationships with their customers.
The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses
Connect your Emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, VOIP, and live chat conversations to a shared inbox so you can provide amazing customer service.
Detailed Features
Connect multiple WooCommerce stores to a single Re:amaze help desk and get real time customer order data during customer service.
Create macros with WooCommerce dynamic variables to quickly reply to support tickets with workflows and templates.
- See order details, histories, and lifetime value
- See recent activity, and customers’ screens
- See shipping and fulfillment
- Set order status
- Process refunds and cancellations
- Edit customer and order notes
Boost Engagement, Conversions, and Sales
Add a live chat customer service experience to your storefront to engage customers.
- Fully customizable livechat support to match your brand
- Minimal coding required
- SEO-friendly script loading for fast page loads
Apply powerful rules and condition triggers for automatic customer messaging.
- Send call-to-actions, discounts, and promotions via live chat
- Ask for reviews automatically after a purchase
- Up-sell relevant products at checkout
- Prevent shopping cart abandonment
Reduce Customer Service Volume By 40%
Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.
- Hello Bot can automatically greet customers
- FAQ Bot can reply with FAQ articles for faster customer support
- Order Bot can answer order questions
- Chatbot builder (coming soon)
- Create workflows for advanced chat support scenarios
Perfect For Self Service
- FAQ and knowledge base management
- Powerful article editor
- Optimized for SEO
- Show your FAQ in live chat
- Embeddable
Give Agents Full Customer Service Clarity
- Powerful Live Dashboard for customer support, sales, and marketing
- See customer activity and location
- Send 1-on-1 chat messages and optimize sales
- See customer screens and co-browse using Peek!
Create Happy Customers
Schedule satisfaction surveys after customer service emails or chats have been addressed.
- Available for email and live chat tickets
- Customers can rate your customer support quality
- Get additional feedback for you to review
- Detailed reporting for support tickets
Better Teamwork
Customer support teams are more efficient when using Re:amaze.
- CRM and segmentation
- Internal notes
- Team activity sharing
- Response templates
- Office hours
- Autoresponders
- Email templates
- iOS and Android mobile apps
Mobile Apps Available
Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you’re on the go.
Screenshots
Re:amaze Dashboard – Simple, beautiful, with Presence.
Conversation View – All the data you need to handle your customer support. Also see which other staff’s viewing the same conversation
WooCommerce Support – View handly WooCommerce customer and order information while engaging with a customer.
Live Chat Widget – Provide instant support and chat for your users
Widget Builder – Customize your support widget with ease
Reports – Analyze your support metrics
Convert a comment to a conversation. Add Internal Notes so your support staff knows what’s up.
Re:amaze Settings Page on WordPress Admin
Re:amaze integrates with your favorite apps!
