Supportivo Ticketing & Helpdesk Portal Wordpress Plugin - Rating, Reviews, Demo & Download
Plugin Description
Supportivo turns any WordPress site into a branded customer support and helpdesk portal, built around a complete ticketing system for handling client requests. As soon as it’s activated, it creates its own database tables and a first set of frontend pages automatically — no configuration file to edit by hand. A short Setup Wizard then walks you through choosing exactly which modules you need.
How it works
Clients log in to their own portal to open a ticket, exchange messages with your team, attach files, and (if you enable it) keep an eye on their remaining support hours. Every reply automatically updates the ticket’s status — staff replying marks it “Staff replied,” the client replying puts it back to “Open” — so nobody has to manage status by hand. When a ticket is resolved, the client can close it themselves without ever being asked to estimate how long it took; if Support Hours is enabled, that time gets logged by staff afterward instead, and the ticket is flagged until they do.
Free Features:
* A simple, ready-to-use ticket form (subject, description, and file attachments) — no setup required
* Secure file attachments, with a “My Files” library so a file can be reused across tickets instead of re-uploading it
* Support Hours tracking (manually log time spent per client), with an option to require remaining hours before a client can open a new ticket
* Automatic email notifications for new tickets, sent to both the client and your team
* A frontend client profile page (company details, VAT number, avatar, password)
* Client self-service ticket closing, with automatic staff follow-up when Support Hours is enabled
* A streamlined Setup Wizard (Welcome Features Finish)
* Built-in Greek and English translations
Premium Features:
* Business Type templates — pick Developer, Designer, Accountant, or Digital Agency and get ready-made categories and fields for that industry
* Full category-based ticketing — multi-level categories and subcategories, per-category dynamic fields, and an SLA priority set automatically by category (clients never pick it themselves)
* Staff Management — dedicated agent logins so your team can work tickets under their own account, with bulk CSV import/export
* WooCommerce Support Packages — sell support hours as real WooCommerce products (Supportivo can even install WooCommerce for you from inside the wizard), with optional hours-expiry rules
* Custom email templates
Screenshots
No screenshots provided
