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Plugin Description
This plugin adds a virtual voice assistant to your WooCommerce store. Simply set up a WooCommerce Customer Key (CK) and Customer Secret (CS) in WooCommerce and copy it into the setup page of the WooCommerce Voice Assistant.
Customize the verbal responses to the set of predefined commands and enjoy your voice shopping experience.
The plugin automatically discovers your products and categories defined in WooCommerce and makes them available to your customers via voice commands.
Once configured, your customers can explore your store using voice commands like:
“Do you sell office supplies?” –> this would be a category search looking for office supplies
“I am looking for a iPhone XS case.” –> this will trigger a product search for a “iPhone XS case”
“Add the USB Wall Charger to the shopping cart.” –> this command will locate a “USB Wall Charger” product and add it to the shopping cart
“Show me the shopping cart”
“I want to Check out”
“Show me my orders”
“How can I contact you”
“What shipping options do you offer”
“Can I pay with credit card?”
“…..” and many more commands (intents) are being recognized and processed.
The virtual voice assistant will reply with the pre-configured response in written and verbal form. With our high-quality voices, both male and female this plugin will provide an unmatched shopping experience to your customers.
The plugin utilizes AI to process the customer inquiry and automatically synthesizes the voice response. This plugin will give answers to your customer 24 x 7 without any human help.
Installing and configuring this plugin takes only a few minutes and provides a unique shopping experience to your customers.
The plugin utilizes the speak2web API service to access AI services. speak2web offers up to 500 API calls for free.
In addition, speak2web offers customized dialog options for web developers who want more than just the standard dialog.
You can find more about all the available options on our web page.
Simply go to (https://speak2web.com/plugin#plan) and select your plan.
Example Usage
- The microphone button added to the search form by the plugin.
- You can see a couple of examples right here: [Videos] (https://speak2web.com/video/)
CLOUD SERVICES USED / CLOUD APIs Called
This plugin accesses a number of cloud services to perform the voice dialog functionality. In general, the API’s accessed are either speak2web cloud services hosted in AWS or IBM Watson Cloud Services.
The detailed privacy implications can be found below.
Cloud Calls Issued by the Plugin
-
During Install / Setup –
The first cloud call will take place when the license key is being entered and activated. This call will invoke a speak2web cloud service to validate the license key and provision cloud resources for the AI
to be used.
-
On loading of the plugin on a page –
Every time the plugin is loaded onto a page, a call is issued to the speak2web service to retrieve a valid token to access IBM cloud services
-
when a voice request is being issued –
When the user clicks the microphone to issue a voice command, additional cloud calls are being placed to IBM Watson Cloud STT to transcribe the recorded audio
To process the request the plugin will call a speak2web cloud service to process the natural language request and prepare a response.
COMPLIANCE WITH LOCAL LAWS
THE USER OF THIS PLUGIN AND THE ASSOCIATED SERVICE IS RESPONSIBLE TO ENSURE COMPLIANCE WITH APPLICABLE LAWS INCLUDING PRIVACY LAWS.
speak2web is making an effort to ensure privacy of the users of this service. As such, this plugin and the associated service DO NOT correlate IP Addresses or other personal data like browser history etc. to
the transcript of the voice interaction. The speak2web does NOT store voice recordings, but we do retain anonymous transcript of the dialog in logs for a period of time.
More detail about the service utilized and the privacy statements related to these services can be found below.
Terms of Use and usage of 3rd Party Services
This plugin invokes a number of cloud services to perform the speech to text function (STT), analyses natural language requests and perform a natural dialog.
The service are all provided through your speak2web subscription service. By using the speak2web voice dialog-navigation service you also agree to the terms of use and privacy terms of the
following 3rd party services:
Amazon Web Services:
++++++++++++++++++++
speak2web is hosting its cloud services in AWS infrastructure. We are utilizing services such AWS Gateway API, AWS compute Services, AWS storage and AWS database services.
[AWS Services:] (https://aws.amazon.com)
[The AWS privacy terms can be reviewed here:] (https://aws.amazon.com/privacy/)
Google Speech to Text Service:
++++++++++++++++++++++++++++++
this plugin utilizes Google Speech to Text service to transcibe verbal input
[Google STT:] (https://cloud.google.com/speech-to-text)
[Google Privacy Statement] (https://policies.google.com/privacy?hl=en-US)
IBM WATSON Cloud Services:
++++++++++++++++++++++++++
speak2web is utilizing the following IBM Cloud Services as part of this plugin:
[IBM STT:] (https://www.ibm.com/watson/services/speech-to-text/)
[IBM TTS:] (https://www.ibm.com/cloud/watson-text-to-speech)
[IBM Assistant:] (https://www.ibm.com/cloud/watson-assistant/)
[IBM Natural Language Understanding:] (https://www.ibm.com/watson/services/natural-language-understanding/)
[The Terms of IBM Cloud Services] (https://cloud.ibm.com/docs/overview/terms-of-use?topic=overview-terms#terms_details)
[IBM Cloud Service Privacy Statement] (https://cloud.ibm.com/docs/overview/terms-of-use?topic=overview-terms#privacy_policy)
speak2web Voice Shopping for WooCommerce:
++++++++++++++++++++++++++++++++++++++++++
This plugin requires a subscription to the speak2web [“WP Voice Shopping For WooCommerce”] (https://speak2web.com/voice-shopping-for-woocommerce/)
The subscription give access to the speak2web voice service which is utilizing the 3rd party services listed above.
By subscribing to this service the user agrees to the privacy terms of speak2web and the 3rd party services listed above.
VOICE RECORDING — CANNOT BE PERSONALLY IDENTFIED:
+++++++++++++++++++++++++++++++++++++++++++++++++++
The cloud service does stream audio data to the IBM Watson STT service while the recording is active, but we DO NOT keep a copy of the audio recording.
The transcript of the spoken request is being kept in logs for a period of time but CANNOT BE RELATED to the user it came from. The service DOES NOT track IP addressed or other
personally identifiable data. The transcript remains anonymous in the logs and CAN NOT be associated with the person it came from.
[speak2web terms of use] (https://speak2web.com/voice-dialog-service-terms/)
[speak2web privacy policy] (https://speak2web.com/privacy-policy/)
Screenshots
Voice added to page – floating mic symbol to the center right
Generic dialog configuration screen
Voice Input active – user is speaking
Config page for custom dialog
Voice Assistant navigated to new page and plays audio response
