FrescoChat Live Chat Wordpress Plugin - Rating, Reviews, Demo & Download

4.7 Average out of 47 ratings

Free

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Plugin Description

Bring the power and simplicity of FrescoChat to your website.

Learn more about us at http://www.FrescoChat.com

HOW IT WORKS

Chat on our Web chat dashboard or install apps for your desktop or mobile. All platforms and OS supported.
Set up your working hours and FrescoChat will manage your online / offline status: Create as many time ranges as you need for your breaks or build complex weekly shift schemes for your agents
Stay connected from multiple devices: FrescoChat will follow you wherever you are
Use it as a contact widget when no agent is connected

TEAM FEATURES

Departments: Group agents into departments, let the web visitor decide to which department they want to chat
Let the user select the agent he wants to contact
Intelligent routing: FrescoChat will look for the least busy operator, and send chat requests to agents in a round robin fashion, if there’s no response, will send an alert to the next available agent
Agent to agent chat: Being Jabber based, you chat with other agents the same way you use to do it it with your current messaging client
Transfer chats: Transfer your chat session to a specific agent, department, or simply to the next agent available

CUSTOMIZING LOOK AND FEEL

Add custom form fields to your pre-chat and offline form with lots of customization options
Use our default fixed-position chat bar or pick your own clickable images to popup the chatbox
Select your own attention grabber
Choose from dozens of themes for your chat box and chat bar
Translate / Localize messages and texts on chat box
Set up chat box size, position and even zoom.